Frequently Asked Questions

Will I get a refund if my policy is cancelled?

This varies depending on the type of policy that you have, how much you have paid so far and whether you have had a claim.

You would not get a refund if you have either a no refund policy, have a pending claim in this policy, have a fault claim on the policy, or have not paid enough so far to cover the charges for the policy.

If the policy does not allow a refund in any circumstance, this would be stated on the paperwork you received when you took the policy out and we would also have informed you over the phone.

If you are unsure of the status of a claim on your policy, please call our claims team on 0844 8888 775 and they can advise you. They are open 24 hours a day, all year round - a message service is in operation outside of normal hours.

If you are unsure if you have paid enough to cover the cost of your policy, please call our customer service team who can give you an indication of any charges or refunds that will apply if you cancel your policy.

If you have a policy that does allow a refund, your policy booklet will show the cancellation charges. Please be aware that it is not standard for an insurance company to charge on a pro-rata (proportionate) basis. This can mean that, if you are paying monthly, you may not have paid enough to cover the charge for the policy.

If a refund is due, it will be issued to the same method of payment that was used to pay for the policy initially.

Our customer service team are happy to help you with any queries regarding cancelling your policy.

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