Customer Service

Please choose from one of the following options. If you have any questions, please see our Motorbike Insurance FAQs section, where many of the most common questions are answered. Since our phone lines are particularly busy in the spring and summer, due to the high volume of calls as bikers dust off their leathers for the summer, we recommend that you check whether your question is answered in our Motorcycle Insurance FAQs section before calling us. If you need to talk to someone, you can find our numbers in the contact information section.

• Replacement Certificate Requests
  Request a replacement policy certificate if yours is lost or damaged


• Claims
  What to do if you need to claim, including insurer contact details


• Contact Information
  Full contact details, including the facility to e-mail us


• Make a Change
  Update your details, add riders, change your motorcycle or cancel a policy


• Make a Payment
  Securely pay for a new policy, renewal, installment or additional premium


• Make a Comment
  Send us your feedback or queries


• Download Forms
  If we have asked for more details from you, download the forms here


• Policy Lapse Request
  If you do not wish to renew your policy with us, you can request this here


• MyInsuranceFile
  Store all of your insurance details securely online